Refund Policy

When can I ask for a refund?

  • The delivery has not taken place yet.
  • The goods are partially delivered, but the delivery cannot continue due to objective reasons.
  • No refunds once the order has been delivered.
  • If the customer mistakenly places an order believing it is for Pokémon GO or Pokémon Home, a $1.50 transaction fee will be deducted from the refund, as we do not support Pokémon GO or Pokémon Home.
  • If a customer requests a customization that is not available in the game, a full refund cannot be provided as this is a request for something that does not exist in the game.
    • A full refund as store credit is available.
    • If a refund to the original payment method is requested, a $1.50 transaction fee will be deducted.
  • Transaction fees are non-refundable unless the refund is due to a clear mistake or fault on our part.

How can I ask for a refund?

Contact our 24/7 Live Support Chat or email us at [email protected].

When can I get my refund?

The refund time period depends on the type of payment method used. The refund process typically takes 1–3 business days.