Need Help?

If you have an issue or question that requires immediate assistance, you can click the chat button on the lower right of the page to chat live with a Customer Service representative.


Normally, within 5-10 minutes! Our delivery team is always on and ready to deliver!

Unfortunately, we do not offer move custimazation service.

Your order number can be found in the order confirmation email after you place the order!

All of our Pokémon are caught and traded by our master trainer staffs! They are 100% legit and tradable! Pokémon Home compatible!

1. Have an active NSO subscription
2. Go in-game, Press X, Select "Poké Portal"
3. Press "L button" to connect INTERNET
4. Select "Link Trade", Enter the code we will provide. Trulli Trulli
5. Press "+" and select "Begin Searching" Trulli
6. You will be linked with a player to trade